Privacy policy

Welcome to FriLi, a mobile application dedicated to improving the well-being of individuals living with chronic pain through the MBC (Mind-Body Connection) method. Protecting your personal data is at the heart of our commitments. This Privacy Policy is intended to inform you in a clear, simple, and transparent manner about how we collect, use, and protect your personal data when you use our app.

1. Who are we?

FriLi is a social impact company specializing in integrative health, founded by Lili Gheysens. We offer a health and wellness app for people living with chronic pain and eating disorders.

Data Controller:

FriLi Health Corporation

164 Avenue Pottier, Lambersart

Contact email: [contact @ friliapp.com]

2. What data do we collect?

We only collect data that is strictly necessary to support your personalized MBC journey and to improve your experience on the app.

The data we may collect includes:

Identification data: first name or username, email
Connection data: IP address, device type, browsing logs
Wellness data provided by the user: pain level, mood, sleep, activities completed within the app
Technical and performance data (for app improvement purposes only)

We do not collect:

Strictly medical data (no diagnosis or medical history is required)
Commercial or advertising-related data

3. Why do we collect your data?

Your data is processed for the following purposes:

To provide and personalize your FriLi experience
To track your progress through the MBC method and the gamified journey (e.g., tree of life)
To send gentle and helpful notifications (e.g., encouragements, practice reminders)
To improve the app and its content
To ensure the security of your data and prevent any fraudulent activity

4. What is our legal basis for processing your data?

Your data is processed based on:

Your consent, which is free, informed, and revocable at any time
Our legitimate interest, for continuous improvement of our tool
Compliance with legal obligations, especially regarding data security and confidentiality

5. Who has access to your data?

Only authorized personnel within FriLi can access your data, strictly within the scope of their responsibilities.

We work with trusted service providers (hosting, maintenance, analytics), all based in Europe or compliant with the GDPR. They are bound by strict confidentiality obligations and have no right to use your data for personal or commercial purposes.

6. How long do we keep your data?

Your data is kept:

As long as your account remains active
And/or for a maximum of 3 years after your last activity on the app

You can request the deletion of your account and your data at any time by contacting us at [email].

7. Where is your data stored?

Your data is hosted in Europe by a secure provider that complies with GDPR. We take all necessary measures to ensure the security, confidentiality, and integrity of your information.

8. What are your rights?

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

Access your data
Rectify your data
Erase your data (“right to be forgotten”)
Port your data
Restrict or object to data processing
Withdraw your consent at any time

To exercise your rights, please contact us at: contact @ friliapp.com

You may also file a complaint with the CNIL (www.cnil.fr).

9. Cookies and trackers

FriLi does not use advertising cookies. Only technical trackers, strictly necessary for the functioning or improvement of the app, may be used.

10. Updates to the Privacy Policy

We may update this policy to reflect legal, regulatory, or functional changes. You will be informed of any significant updates directly through the app.

11. Contact

For any questions regarding our privacy policy or your data, please contact:

Data Protection Officer (DPO)

Email: contact @ friliapp.com

Address: 164 Avenue Pottier, Lambersart